Sales Terms & Conditions

The following terms and conditions apply to any items purchased through

For any subscriptions

  • By subscribing, you accept that we may automatically charge you for the selected amount and period on a recurring basis.
  • You must cancel at least 1 month before the renewal date to avoid being charged for the next period.
  • reserves the right to change prices for subscriptions. For existing subscribers, new prices will become effective upon renewal of the subscription period. Any price changes must be communicated to the affected users minimum 2 months before taking effect.

For supplier company subscriptions (Premium Member)

  • You can choose to subscribe on a monthly or yearly basis.
  • The monthly subscription plan has a minimum subscription period of 3 months.
  • To see what’s included in a subscription, current prices and additional fees, refer to this page:
  • Sending answers to Customer Requests using the Market Research tool costs an additional fee (pay-per-use).

For other products and services

  • We offer pay-per-use products & services such as the Remote Assessment plus sending and answering Market Requests. For these items, you must pay each time you use the product or service.
  • We also offer downloadable digital products such as Market Reports. These items are paid for once and are granted only to the user buying them. They are for personal use only and may not be shared or otherwise redistributed.

Payment methods

We accept the following payment methods

  • Credit and/or debit cards offered by our payment provider (Stripe).
  • Digital invoice with bank transfer. In order to qualify for this type of payment, each invoice must cover minimum 3 months of subscription or €300 for non-recurring payments. Request invoice payment on 

Refund policy

We do not offer any refunds.


Revised on 18 November 2020