How We Use Your Information.
This privacy notice provides information about the ways in which HowToRobot collects, stores, shares or keeps personal information provided by our visitors and customers.
Using Our Website.
To measure B2B use of our website, we use the Leadinfo solution based in Rotterdam. This service shows us company names and addresses based on the IP addresses of our visitors. The IP address is not stored after use.
Any emails sent to us are recorded and forwarded to the relevant department. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.
Making a Complaint to Us.
When we take on a complaint, a file is generated. This will usually contain personal information about the complainant and any other individuals involved in the complaint. We will only collect personal information that is necessary to investigate the complaint. We will usually have to disclose the complainant’s identity to whomever the case is against.
We will try to facilitate a complainant who wishes to remain anonymous, but if a case proceeds it is generally inevitable that the identities of both parties are revealed. This is to ensure fairness in the legal process. If sensitive personal data is collected for the purposes of a complaint, appropriate measures will be taken to insure that it is safely processed. The information contained in complaint files will be kept in line with our retention policy. This means that information will be held for six years from the last date of action on the file. It will be kept in a secure environment and available only to those who need to access it.
When we take enforcement action, we may publish the identity of the defendant in our Annual Report or elsewhere. We will not identify the complainant unless the information is already in the public domain.